At our company, safeguarding your privacy and ensuring the protection of your personal information is of utmost importance. This privacy policy is designed to explain how we collect, use, process, and safeguard your personal data in accordance with applicable laws. By using our website, you agree to this privacy policy.

Defining Personal Data

Personal data refers to any information that relates to an identified or identifiable individual ("data subject"). An identifiable individual is someone who can be directly or indirectly identified, often through details such as their name, identification number, location data, online identifier, or other factors that reveal their physical, physiological, genetic, mental, economic, cultural, or social identity.

Personal Data Provided by Customers

When you create an account with us, we collect certain personal information from you, including your name, email address, phone number, postal address, and payment details. We utilize this information to deliver our services, process your transactions, and communicate with you regarding your account and orders.

During the delivery of your shipment, we may need to inspect its contents to ensure compliance with legal requirements and prevent the presence of prohibited substances.

If you reach out to our customer support, we may collect your name, email address, and phone number. Additionally, we may record our conversations for quality assurance purposes and to ensure that we meet your needs effectively.

In the event of a job application submission, we collect your resume, cover letter, and contact details. This information is used to evaluate your suitability for available positions and to communicate with you about job opportunities.

Automatically Collected Data

During your visit to our website, certain information about your device, such as your IP address, browser type, and operating system, may be collected automatically. This information is gathered to analyze website traffic patterns and enhance our website and services.

Processing Duration

We will retain and process personal data only for the duration necessary to fulfill the purposes for which it was collected, including any legal or regulatory obligations. Once these purposes have been fulfilled, we will securely delete or anonymize the data to protect individuals' privacy. Regular reviews of our data processing activities are conducted to ensure that personal information is not retained longer than necessary.

Purposes of Processing

We process your personal data for the following purposes:

1. Account Information: We process your account information to provide you with access to our services and to communicate with you regarding your account.
2. Order Information: We process your order information to fulfill your orders and to communicate with you regarding your orders.
3. Payment Information: We process your payment information to facilitate payment processing and prevent fraudulent activities.
4. Shipment Inspection: We inspect your shipment to ensure compliance with applicable laws.
5. Job Application Information: We process your job application information to evaluate your qualifications for the position you applied for.
6. Franchise Application Information: We process your franchise application information to assess your eligibility for becoming a franchisee.
7. Quotation Request Information: We process your quotation request information to provide you with a quotation for the specific product or service you are interested in.
8. Customer Support Information: We process your customer support information to offer assistance and improve our customer support services.
9. Automatically Collected Data: We process this data to enhance your online experience and provide you with the best possible service on our digital platforms.

Social Media Presence

We are excited to have a presence on various Social Media Platforms and appreciate your visit to our social media pages. However, it's important to note that this Privacy Policy does not apply to our presence on Social Media Platforms. Your use of these platforms will be governed by the terms of use and Privacy Policy set by the administrators of each respective platform. They are solely responsible for how your data is processed on their platforms. We cannot be held responsible for your use of Social Media Platforms or the processing of your data on those platforms. Our liability is limited to the content we provide on our own social media pages. We strongly recommend that you read and agree to the terms of use and privacy policy of each Social Media Platform when using them.

Recipient of Personal Data

We may share your personal data with the following recipients:

1. Our Employees and Contractors: Our employees and contractors may have access to your personal data to provide you with our services.
2. Third-Party Service Providers: We may engage third-party service providers to assist us in delivering specific services, such as website hosting, payment processing, or customer support. These service providers may have access to your personal data as necessary to perform their services for us.
3. Business Partners: In certain cases, we may share your personal data with our business partners to provide joint services or offer products and services that may be of interest to you. We will only share your personal data with our business partners if we have obtained your consent to do so.
4. Legal Requirements: We may disclose your personal data if required by law, court orders, legal proceedings, or government regulations.
5. When we transfer your personal data to third-party recipients, we will take all necessary measures to ensure that your personal data is adequately protected. We will only transfer your personal data to third-party recipients who provide sufficient guarantees to implement appropriate technical and organizational measures for protecting your personal data.

Use of Personal Data

We may use your personal data for the following purposes:

1. Communication: To communicate with you regarding our services and products.
2. Service Provision: To provide and maintain our services.
3. Customer Support: To offer customer support and address your inquiries.
4. Payment Processing: To process your payments and manage your billing information.
5. Improvement: To enhance our website and services.
6. Legal Obligations: To comply with applicable legal obligations, such as tax and accounting requirements.
7. Legal Interests: To protect our legal interests, such as fraud prevention and security purposes.

Consent

We may, at times, request your consent to conduct certain actions with your personal information. When requesting your consent, we are transparent in ensuring you know what you are consenting to.

Revisions

We may modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you of such changes by posting them on our website or by sending you an email or other notification prior to the change becoming effective.

We value the privacy and security of your personal data. If you have any questions or concerns regarding our privacy practices, please contact us using the provided contact information.